Your information and our coordination service

Information used by the service

Officers provide contact and professional information, including their agency, TCOLE PID and information for eligibility review. The portal records profile changes, availability, job requests, assignments, hours and payment follow-up. Authorized staff record verification decisions and supporting references.

Clients provide organization and authorized contact details, locations, coverage dates and times, coverage needs and instructions. Records include requests and outcomes, contact permissions, hours confirmations and references used to coordinate officer payment and SCS charges. The service also records significant account and workflow changes, notices and follow-up history.

Accounts use verified email access. Staff complete an additional authenticator check. Authentication, hosting and security services process technical information needed to operate and protect the site, which may include browser, request and network information.

Please do not submit Social Security numbers, bank account details, W-9s, criminal-history records or unrelated sensitive information through portal text boxes or ordinary email to us. The portal does not currently provide a dedicated credential-document upload process. Ask staff for approved delivery instructions before sending verification materials.

Why information is used and who can see it

We use information to assess coverage needs, review officer eligibility, coordinate work, manage access, resolve changes and maintain operational records.

Authorized staff see information appropriate to their responsibilities. Client contacts see records permitted by their organization and site access. Officers see their own records and work published to their eligible audience. Eligible officers may see relevant site and schedule details before assignment so they can consider the work. Assigned officers and authorized client contacts receive the details needed to coordinate and confirm coverage. Private staff verification notes and SCS fee records are not part of an officer's direct-pay view.

Clients engage and pay officers directly. Officer compensation and SCS coordination charges are separate records. A portal status or billing reference does not itself confirm that a bank payment occurred.

Providers support hosting, authentication, data storage, email and security. Current operational providers include Vercel, Supabase, Resend, Google Workspace and Cloudflare. Sanity supports public Insights content. Each provider processes information relevant to its function; not every provider receives every portal record.

Cookies and protection of the service

Session cookies keep accounts signed in. Access checks protect account pages and records. Cloudflare Turnstile helps protect sign-in, registration and public submissions from automated abuse. Public-form rate limiting uses a keyed network-address digest in its rate-limit field; other infrastructure logs may contain network information.

Corrections, requests and retention

You can update profile fields available for editing in the portal. Reviewed professional information and completed operational records may require staff review. Corrections may preserve the earlier record and the reason for the change.

Contact info@sworncoordination.com to request access, correction or deletion. We verify identity and, where applicable, authority to act for an organization before disclosing or changing records. Please describe your request without including passwords, sign-in codes or sensitive verification documents.

Retention depends on the record's purpose, ongoing coordination needs, dispute resolution and applicable obligations. Removing account access does not automatically erase assignment, financial or audit history. Requests to delete records require review of those needs. Backup copies follow a separate retention cycle, so removing an active record does not immediately remove every backup copy.